Frequently asked questions

We are a local eco‑tourism operator specializing in Bukit Lawang jungle trekking and guided wildlife tours to see critically endangered Sumatran orangutans. Our focus is safe, responsible, and conservation‑based adventures inside Gunung Leuser National Park.

Sightings cannot be guaranteed because orangutans are wild animals, but Bukit Lawang is one of the best places worldwide to see them. On our 1‑day, 2‑day, and 3‑day treks, the chance is extremely high — most guests see several orangutans.

Yes. Our tours are designed for all fitness levels: beginners, families, first‑time jungle hikers, moderate trekkers, and experienced adventurers. Guides adjust the pace and route to your comfort.

We provide a wide range of Sumatra jungle trekking tours:

• Half‑Day Orangutan Trek

• Full‑Day Jungle Trek

• 2 Days / 1 Night Jungle Camping

• 3 Days / 2 Nights Orangutan Adventure

• 4–7 Day Deep Jungle Expedition

• Private Family Trekking

• Bat Cave & Bukit Lawang Village Tour

• See full details on our Tours page.

• Comfortable trekking shoes

• Water bottle

• Lightweight clothing

• Rain jacket

• Camera or phone

• Mosquito repellent

• Personal medication

• Small backpack

We provide sleeping gear, meals, and experienced guides for overnight treks.

• Private car from Medan or Kualanamu Airport (2.5–3 hours)

• Local bus from Pinang Baris Station (3–4 hours)

We can arrange private transfers directly from your hotel or the airport. Contact Us

Responsible Travel Commitment

• This tour is designed with respect for wildlife, culture, and nature:

• Ethical Trekking – No feeding or touching orangutans; strict eco-guidelines followed

• Community Support – Local guides, drivers, and family-run hotels benefit directly

• Eco-Friendly Practices – No single-use plastics; water refills and local ingredients used

• Sustainable Tourism – A portion of proceeds supports conservation in Gunung Leuser National Park

The dry season (May–September) is ideal, but treks are available year‑round. The rainforest is beautiful even in the rainy season (October–April).

Yes. Children aged 6+ can join easier treks. We offer family‑friendly orangutan tours suitable for kids and parents.

IteBooking is simple:

• WhatsApp (fastest response)

• Website booking form

• Email

• Instagram DM

👉 Book easily via our Contact Us page.

Deposit

The sooner we receive your booking deposit, the better—especially during high season when availability may be limited. Deposits can be made easily via Wise, Revolut, or PayPal (links below), as well as Western Union or MoneyGram.

For Western Union and MoneyGram, transfers must be made at least one full week prior to your start date to allow for any delays. Please confirm with us first—we will provide the total amount to be transferred in IDR.

Deposit Rates

For bookings that include private car pickup and/or deluxe accommodation, a minimum deposit of €25–€55 is required. Otherwise, the minimum deposit is €15.

For bookings totaling over €550, we require a deposit of 10%–40%.

All bookings must be confirmed and deposits paid at least 48 hours prior to arrival. We cannot accommodate last-minute online bookings.

We will confirm the exact deposit amount when you are ready to book. Please do not pay more than the requested amount. Any overpayment will be refunded via PayPal, bank transfer, or Wise.

If you do not have a PayPal account, you can sign up when making the payment, or pay by credit card via PayPal (no account required). If you require a receipt, we can send you a PayPal invoice.

Payment of Balance

Cash / Wise / Revolut / Bank Transfer / Credit Card

We accept cash payments in person only. When paying in foreign currency, please use new, clean, and undamaged bills, as old or damaged notes may not be accepted. We also provide money changer services.

You may also pay your balance via Wise, Revolut, bank transfer, or cash in Indonesian Rupiah (IDR). Please confirm with us first—we will provide the total amount in IDR along with transfer details.

If you prefer to pay by credit card, you may do so upon arrival via a money changer. An additional 3–5% fee will apply. Please note that credit card transactions may occasionally be unsuccessful; if this happens, an alternative payment method will be required.

Overpayment of Requested Deposit

Overpayments made via PayPal will be refunded through PayPal. We do not accept intentional overpayments via PayPal.

Overpayments made through other methods are not subject to our refund policy but will be reimbursed in full, minus any transaction or transfer fees.

Cancellaton Policy

1.      More than 21 Days Before Arrival,Free cancellation. Your payment will be refunded minus transaction and processing fees. 14–21 Days Before Arrival.

2.      50% of the deposit may be retained to cover accommodation and operational reservations, 7–14 Days Before Arrival.

3.      50% of the total booking cost may be charged due to confirmed accommodation, transport, and guide arrangements. Less than 7 Days Before Arrival No refund available. No-Show or Last-Minute Cancellation No refund will be provided for no-shows or cancellations made within 48 hours of arrival.

Refund Information

Refunds will be processed using the original payment method whenever possible.

Please note:

·        PayPal fees and payment gateway charges are non-refundable

·        Bank transfer fees may be deducted from the refund amount

·        Refund processing times depend on the payment provider Changes to Bookings

·        We will do our best to accommodate date changes depending on availability. Additional costs may apply for accommodation or transport changes.

·        Force Majeure

·        We are not responsible for cancellations or delays caused by natural disasters, severe weather, government restrictions, transportation disruptions, or other circumstances beyond our control.

Absolutely. We offer private treks, photography tours, research expeditions, long jungle adventures, family tours, and slow‑paced nature walks.